SmartRecall

Refund Policy

Refund Policy for SmartRecall — when refunds are available, how to request one, and how chargebacks are handled
Apr 27, 2026

Last updated: April 27, 2026

1. Overview

This Refund Policy explains when and how you can request a refund for a purchase made on SmartRecall ("SmartRecall", "we", "us", or "our"). It applies to credit packs and subscription purchases made through our website smartrecallai.com via our payment processors Stripe and Creem, and references the separate refund flow that applies to iOS in-app purchases.

If you have any question about a charge, please contact support@smartrecallai.com before initiating a chargeback with your card issuer — we resolve nearly all disputes within 1–3 business days.

2. What You Can Buy

SmartRecall sells two product types:

  • Credit packs — one-time purchases of a fixed number of AI generation credits (e.g. Small / Medium / Large packs).
  • Subscriptions — recurring monthly plans (e.g. Student Monthly, Pro Monthly) that grant a credit allowance every billing cycle and unlock plan-specific features.

Pricing, credit allowances, billing intervals, and the active payment processor are shown clearly in the checkout flow before you confirm payment.

3. Web Purchases (Stripe and Creem)

3.1 14-Day No-Questions-Asked Window

For purchases made on the web within the last 14 days where none of the purchased credits have been consumed, you are entitled to a full refund with no questions asked. This goes beyond the statutory consumer protection minimums in most jurisdictions.

To qualify under this window, all of the following must be true:

  1. The purchase was completed within the last 14 calendar days.
  2. For credit packs: zero credits from the purchase have been spent on AI generation.
  3. For subscriptions: zero credits granted by the current billing cycle have been spent.
  4. The account is in good standing (not suspended for terms violations).

3.2 Partial Refunds

If you have used some but not all credits from a recent purchase, we may, at our discretion, grant a prorated refund for the unused portion. We calculate this as:

refund = (unused_credits / total_credits) × purchase_amount

Partial refunds are typically granted within 14 days of purchase. Outside that window, partial refunds are case-by-case.

3.3 Subscriptions and Auto-Renewal

  • You can cancel a subscription at any time in Settings → Billing. Cancellation stops future renewals; your access continues until the end of the current paid period.
  • If a renewal charge appears on your card and you contact us within 48 hours, we will refund the renewal charge in full and cancel the subscription, provided no credits granted by the renewed cycle have been used.
  • Mid-cycle prorated subscription refunds are not standard but may be granted in case of significant service disruption attributable to us.

3.4 Statutory Refund Rights (EU / UK)

If you are a consumer based in the European Economic Area, the United Kingdom, or another jurisdiction with similar distance-selling rules, you may have a statutory right to withdraw from a digital service contract within 14 days. By starting to use AI generation (consuming credits) before that period ends, you expressly acknowledge that you forfeit your right of withdrawal for the consumed portion, in accordance with applicable law. The 14-day no-questions-asked window in Section 3.1 applies in addition to (and not instead of) any stronger statutory rights.

3.5 Billing Errors and Duplicate Charges

We will always refund:

  • Duplicate charges for the same product within minutes of each other.
  • Charges with no corresponding credit grant (i.e. payment captured but the order failed to provision).
  • Charges in excess of the displayed price at checkout (rare; would be a system bug on our side).

Just contact support with the order number or transaction ID and we will reverse the charge in full.

3.6 Refunds for Service Outages

If a sustained, verified service outage prevents you from using credits during a subscription billing cycle, we may grant credit-time extensions or partial refunds at our discretion, weighted by outage duration.

4. iOS In-App Purchases

All purchases made through the SmartRecall iOS app — whether one-time credit packs or auto-renewing subscriptions — are processed by Apple through StoreKit, billed by Apple to your Apple ID, and governed by Apple's refund policy. We have no ability to issue refunds for iOS purchases.

To request a refund for an iOS purchase:

  1. Visit reportaproblem.apple.com and sign in with your Apple ID, or
  2. On your iOS device: Settings → [Your Name] → Media & Purchases → View Account → Purchase History → tap the transaction → Report a Problem.

Apple typically responds to refund requests within 24–48 hours. If Apple grants a refund, the credits granted by that purchase will be revoked from your SmartRecall account.

5. Non-Refundable Items

The following are not eligible for refund, whether purchased via web or iOS:

  • Credits already consumed by AI generation — once a credit has been spent on flashcard generation, the underlying AI inference cost has already been incurred and is not recoverable.
  • Subscriptions where the granted credits for the period have already been consumed, except where required by law.
  • Purchases older than 90 days, except where required by law (statutory consumer protection rights always apply where they are stronger than this policy).
  • Purchases made on accounts later suspended for material violations of our Terms of Service, including but not limited to abuse of credits, automated scraping, fraud, or chargeback abuse.

6. How to Request a Refund

Send an email to support@smartrecallai.com including:

  1. The email address on your SmartRecall account.
  2. The order number or the date and approximate amount of the charge.
  3. The payment processor used (Stripe, Creem, or Apple) — visible on your card statement or receipt.
  4. A short description of why you are requesting the refund.

We will reply within 2 business days (usually faster). Approved web refunds are processed back to the original payment method via the same processor used at checkout (Stripe → Stripe; Creem → Creem). Funds typically appear on your statement within 5–10 business days, depending on your card issuer and country.

7. Chargebacks

Please contact us before filing a chargeback with your bank or card issuer. We resolve nearly all disputes informally within 1–3 business days, and a successful informal refund is faster for you than the chargeback process (which can take 60–90 days).

If a chargeback is filed without first contacting support and is determined by the card network to be unwarranted (for example, where credits were clearly delivered and consumed), we may:

  • Provide the payment processor with delivery evidence (account creation, login records, order receipt, credit grant ledger, AI generation timestamps).
  • Suspend the affected account pending dispute resolution.
  • Refuse future service to the account holder.

Genuine fraud reports (e.g. an unauthorized third party used your card) are always handled cooperatively — please contact us so we can confirm the suspicious transaction and refund proactively.

8. Changes to This Policy

We may update this Refund Policy from time to time. If we make material changes, we will notify users in-app, by email, or by posting a notice on the website, and we will update the "Last updated" date above. Purchases are governed by the version of this policy in effect at the time of purchase.

9. Contact

Refund requests, billing questions, or disputes:

This Refund Policy is part of our Terms of Service. Please also review our Privacy Policy for information about how we handle your data.